A great and valuable support and assistance service for IP issues. I will definitely recommend it.
I want to thank you for responding so diligently. Your response is very informative and does clarify some concerns of mine in a field which is very nebulous to me.
I'm a member of the Enterprise Europe Network. We are very satisfied with the answers provided by the IPR HELPDESK. The answers are very useful for the SMEs we work with. The last queries we submitted to the IPR Helpdesk were treated with high professionalism. Answers were clear, motivated and will help the SME to take a decision. Great support !
J'ai fait appel au IPR Helpdesk début 2013 sur une question d'Accord de Consortium dans le cadre d'un multi ITN; j'ai reçu quelques jours après un long message du IPR Helpdesk d'une page en réponse à ma question, en reprenant chaque point posé.
Je vous remercie car les réponses étaient complètes, détaillées, précises, et j'ai beaucoup apprécié la réactivité et l'efficacité du Helpdesk et bien entendu de vos équipes.
I now understand better how the Helpdesk would like to provide help. The user shall attempt to provide something that should be corrected and commented and the helpdesk will provide the professional touch and feedback. Eventually, the helpdesk can provide testimonies that reflect how the helpdesk can add values to the users.
Helpdesk provided an excellent response and I regard myself having received a reliable and informed opinion. This has helped direct some policies on how to reduce risk to IPR on a project.