Feedback on user satisfaction | European IP Helpdesk

We are conducting a survey of user experience of the European IP Helpdesk and would like to ask you to take a moment of your time to provide us with your feedback. Your responses are anonymous and will be used to improve services offered by the European IP Helpdesk.

We highly appreciate your opinion and comments as they will help us understand, how the European IP Helpdesk may need to be adjusted to best respond to your requirements and expectations.

1. I first became aware of the European IP Helpdesk in (approximate date):

2. My awareness of the European IP Helpdesk

Questions	Yes	No
I knew about it, but not what services it offered	Yes	No
I knew about its services	Yes	No
I have used its services	Yes	No
I have cooperated with the European IP Helpdesk	Yes	No
I wish to continue to use its services in the future	Yes	No

3. The extent to which I use the European IP Helpdesk is?

Questions	Yes	No
I know about its services and am registered to use its services	Yes	No
I actively use its services (Website, Helpline, Publications, Training, Awareness Raising Events)	Yes	No
I have already sent questions to the Helpline of the European IP Helpdesk	Yes	No
I am a local support organisation and I have cooperated with the European IP Helpdesk (e.g. for: event organisation, content sharing, training organisation)	Yes	No
other	Yes	No

Please give details (if you wish to do so you may give your contact details)

Your name

Your E-mail address

4. Your level of satisfaction with publications (not training publication), and the website?

Questions	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Newsletters	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Fact sheets	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Bulletins	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Case studies	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Frequently Asked Questions (FAQ)	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Glossary	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Links	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Useful documents	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
The European IP Helpdesk website	Very satisfied	Satisfied	Not satisfied	Very unsatisfied

5. Your level of satisfaction with the information and different training tools provided in the online training section of the European IP Helpdesk?

Questions	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Approach	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Training catalogue	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Getting in touch (to plan a training workshop)	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Quiz on Intellectual Property Rights	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Quiz on EU funded projects	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Educational clips	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Webinars	Very satisfied	Satisfied	Not satisfied	Very unsatisfied

6. Did you attend training on IP/IPR in Horizon 2020 / COSME programmes?

Yes

6.a. Which of these training modules did you attend:

Basic

General IP issues

IP in H2020 Projects I

IP Management I

Intermediate

General IP issues

IP in H2020 Projects II

IP Management II

Advanced

IP in H2020 Projects II

IP Management II

IP Exploitation

6.b What was your level of satisfaction with training modules on IP/IPR in Horizon 2020 / COSME programmes?

Questions	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Basic	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Intermediate	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Advanced	Very satisfied	Satisfied	Not satisfied	Very unsatisfied

7. Did you attend training for SMEs?

Yes

7.a. Which of these training modules for SMEs did you attend:

Basic

General IP issues

IP Management I

Intermediate

General IP issues

IP Management II

IP Exploitation

Advanced

IP Management II

IP Exploitation

Technology Transfer

7.b. What was your level of satisfaction with training modules for SMEs?

Questions	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Basic	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Intermediate	Very satisfied	Satisfied	Not satisfied	Very unsatisfied
Advanced	Very satisfied	Satisfied	Not satisfied	Very unsatisfied

8. Did you use the European IP Helpdesk?

Yes

Please describe your experience of using the European IP Helpdesk:

Questions	Very good	Good	Bad	Very bad
My experience of Helpline support was	Very good	Good	Bad	Very bad

9. Your organisation’s experience of cooperating with the European IP Helpdesk was?

Questions	Very good	Good	Bad	Very bad
Event organisation	Very good	Good	Bad	Very bad
Training organisation	Very good	Good	Bad	Very bad
Sharing Web site links	Very good	Good	Bad	Very bad
Sharing content	Very good	Good	Bad	Very bad
Helpline user signposting	Very good	Good	Bad	Very bad

10. If the European IP Helpdesk services supported you in any of the following areas, your experience was?

Questions	Very good	Good	Bad	Very bad
Onward dissemination / communication (for awareness raising on IP)	Very good	Good	Bad	Very bad
Current and future research project participation	Very good	Good	Bad	Very bad
For IP protection, ownership or exploitation (e.g. IP transfer, distribution, etc.)	Very good	Good	Bad	Very bad
To deliver training on IP	Very good	Good	Bad	Very bad
Staying in touch with the subject of IP	Very good	Good	Bad	Very bad

11. If you wish to give feedback on your service needs in the area of European Transnational IPR support, please contribute your ideas on support needs. This survey is conducted anonymously but you are free to give your contact details.

Your name

Your E-mail address

12. What type of organisation are you: (multiple positive responses possible):

12.a. Support organisations

Enterprise Europe Network (EEN)

Horizon2020 NCP

Chamber of Commerce

National Patent Office (NPO) and/or National Intellectual Property Office (NIPO)

University Research Support Office

National / Regional / Local Government Support Organisation

Industry - or Innovation Support Organisation (Knowledge Transfer Centre)

Other Support Organisation

Please give details

12.b Research programme participants / Government

University

Researcher

EU funded Research Project Participant

Other Funded Research project participant

EU institution

Government

Other public-sector organisation

Please give details

12.c SME / Other

Small to Medium Sized Enterprise (SME)

A large enterprise

A consultancy firm (including legal)

A journalist / Member of the media

Other

Please give details

13. Country you are in: